Terms and Conditions.
Although we’re a relaxed little shop, we do need to set some terms and conditions that must be observed before buying anything from our website.
Firstly, all of our bags, jewellery and other items are handmade by us and our resident artists, some are custom made especially for you. When a custom order is placed, certain items may need to be bought in to accommodate your heart’s desire. Therefore, no refunds can be given once an order is placed. The lead time will be given to you upon purchase and will also be stated on your invoice. Non hand made items can be returned for a full refund, as long as the refund is requested within 7 days of purchase and we receive the item back in the same condition within 10 working days.
We take pride in how we look after your purchases, package them and send them appropriately as to not cause damage. For this reason, any orders over £75 in value, must be sent by Special Next Day Delivery, or tracked internationally, whichever is appropriate in order to insure the parcel to it’s full value. Post is usually sent out within 3-5 working days of purchase, unless in the case of a market night which is usually 7-10 days. All items are sent recorded delivery in order to keep an eye on them while they’re in transit if necessary. This is slightly more expensive than standard post, but we just charge what it costs us to post and gives both you folks and us peace of mind that your purchases will arrive safely.
If in the unlikely event your item is damaged in the mail, it would be up to you, the customer to take appropriate action with the carrier. If you return an item due to a fault, we will fix it free of charge and pay the return postage, however if it is for any other reason, the buyer must pay the return postage and will not be refunded for the original postage cost, just the item.
If you are in any way unhappy with your purchase, please do not hesitate to contact us. We want you to be delighted with your items and a sourpuss just won’t do! We will always do our best to resolve any problems as efficiently as possible.